An Open Letter to the Informing Science Community from the Editor-in-Chief	v
T. Grandon Gill
A Philosophy of Informing Science	1
Eli B. Cohen
Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions	17
Hollis Landrum Victor Prybutok Xiaoni Zhang Daniel A. Peak
Attitudes and the Digital Divide: Attitude Measurement as Instrument to Predict Internet Usage	37
Elisabeth Donat Roman Brandtweiner Johann Kerschbaum
Exhibiting the Effects of the Episodic Buffer on Learning with Serial and Parallel Presentations of Materials	57
Eshaa M. Alkhalifa
A Deliberation Theory-Based Approach to the Management of Usability Guidelines	73
Fahri Yetim
The Impact of Inaccurate Color on Customer Retention and CRM	105
Kevin R. Parker Philip S. Nitse Albert S. M. Tay
Overcoming the Challenge of Cooperating with Competitors: Critical Success Factors of Interorganizational Systems Implementation	123
Nitza Geri
The Role of the Client in Informing Science:	147
William F. Birdsall
Perceptions of E-commerce Web Sites across Two Generations	159
Terry J. Smith Richard Spiers
The Effect of Engagement and Perceived Course Value on Deep and Surface Learning Strategies	181
Kevin S. Floyd Susan J. Harrington Julie Santiago
Stakeholder Perceptions Regarding eCRM: A Franchise Case Study	191
Kelley O’Reilly David Paper
A Comment on ‘A Psychologically Plausible Goal-Based Utility Function’	217
Robert Bordley